Joined
·
9 Posts
Hi everyone,
My wife purchased a 2010 Koup EX about six months ago. She's had a few problems with it and we are losing faith in the quality already, not to mention the local dealership. So far we've had the following issues:
1> Tire pressure light is on, pressure good (dealer didn't bother to fix)
2> Passenger window catches on the trim when closing door
3> Clunking sound from sunroof over bumps (dealer fixed)
4> Just discovered some stange body panel issues - see video below
My wife brought the car in to get the window issue fixed and they basically called her nuts and said it wasn't possible for that to happen. It wouldn't do it of course so she left. A few days later it started again and she was able to demonstrate it. They took it back to work on it and emerged an hour later, telling her "there is no adjustment to the window track" and that they figured replacing the trim above the window was the solution. They ordered the parts and sent her home (without bothering to fix the tire pressure sensor problem!).
Then the problems started. First I found scratches on the roof an inch away from the trim. These were long scratches 8-10 inches parallel to the trim. They were light and buffed out pretty much but between the denial and general mistreatment of my wife, and then not knowing the CORRECT fix to the glass hitting problems, we are afraid to use the local dealer for service work now.
Fast forward a few weeks (during which time they called to say the parts were in, but she didn't go). I walk out into my garage and something caught my eye on the same door the dealer worked on. Now let me say I have an eye for every dent, ding, spec, color variation or anything else that can be wrong with a paint finish. I dabble in paintless dent removal as well. When we bought the car I checked every panel for dents, dings, stamping flaws etc (there were a few minor scratches at the rear of the back wheel wells down low, a couple places with debris in the paint and a minor flaw in the rear bumper cover plastic). I routinely check her car for that first 'door ding', which she has somehow managed to escape so far.
This is what caught my eye:
A little more looking and I noticed a second similar protrusion on the right rear quarter panel, but not enough to be a concern. The door however is very noticeable and concerning. Either it's done this to itself or the dealership pried on something trying to adjust the window. It's pushed out from the inside - it is not a pushed in dent. Anyone else have any similar marks on their passenger door?
On a related note, I had her talked into trading this thing in on a different vehicle until we checked the KBB trade value!!! Ouch.
My wife purchased a 2010 Koup EX about six months ago. She's had a few problems with it and we are losing faith in the quality already, not to mention the local dealership. So far we've had the following issues:
1> Tire pressure light is on, pressure good (dealer didn't bother to fix)
2> Passenger window catches on the trim when closing door
3> Clunking sound from sunroof over bumps (dealer fixed)
4> Just discovered some stange body panel issues - see video below
My wife brought the car in to get the window issue fixed and they basically called her nuts and said it wasn't possible for that to happen. It wouldn't do it of course so she left. A few days later it started again and she was able to demonstrate it. They took it back to work on it and emerged an hour later, telling her "there is no adjustment to the window track" and that they figured replacing the trim above the window was the solution. They ordered the parts and sent her home (without bothering to fix the tire pressure sensor problem!).
Then the problems started. First I found scratches on the roof an inch away from the trim. These were long scratches 8-10 inches parallel to the trim. They were light and buffed out pretty much but between the denial and general mistreatment of my wife, and then not knowing the CORRECT fix to the glass hitting problems, we are afraid to use the local dealer for service work now.
Fast forward a few weeks (during which time they called to say the parts were in, but she didn't go). I walk out into my garage and something caught my eye on the same door the dealer worked on. Now let me say I have an eye for every dent, ding, spec, color variation or anything else that can be wrong with a paint finish. I dabble in paintless dent removal as well. When we bought the car I checked every panel for dents, dings, stamping flaws etc (there were a few minor scratches at the rear of the back wheel wells down low, a couple places with debris in the paint and a minor flaw in the rear bumper cover plastic). I routinely check her car for that first 'door ding', which she has somehow managed to escape so far.
This is what caught my eye:
A little more looking and I noticed a second similar protrusion on the right rear quarter panel, but not enough to be a concern. The door however is very noticeable and concerning. Either it's done this to itself or the dealership pried on something trying to adjust the window. It's pushed out from the inside - it is not a pushed in dent. Anyone else have any similar marks on their passenger door?
On a related note, I had her talked into trading this thing in on a different vehicle until we checked the KBB trade value!!! Ouch.
