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Discussion Starter · #1 · (Edited)
Hi everyone,

My wife purchased a 2010 Koup EX about six months ago. She's had a few problems with it and we are losing faith in the quality already, not to mention the local dealership. So far we've had the following issues:

1> Tire pressure light is on, pressure good (dealer didn't bother to fix)
2> Passenger window catches on the trim when closing door
3> Clunking sound from sunroof over bumps (dealer fixed)
4> Just discovered some stange body panel issues - see video below

My wife brought the car in to get the window issue fixed and they basically called her nuts and said it wasn't possible for that to happen. It wouldn't do it of course so she left. A few days later it started again and she was able to demonstrate it. They took it back to work on it and emerged an hour later, telling her "there is no adjustment to the window track" and that they figured replacing the trim above the window was the solution. They ordered the parts and sent her home (without bothering to fix the tire pressure sensor problem!).

Then the problems started. First I found scratches on the roof an inch away from the trim. These were long scratches 8-10 inches parallel to the trim. They were light and buffed out pretty much but between the denial and general mistreatment of my wife, and then not knowing the CORRECT fix to the glass hitting problems, we are afraid to use the local dealer for service work now.

Fast forward a few weeks (during which time they called to say the parts were in, but she didn't go). I walk out into my garage and something caught my eye on the same door the dealer worked on. Now let me say I have an eye for every dent, ding, spec, color variation or anything else that can be wrong with a paint finish. I dabble in paintless dent removal as well. When we bought the car I checked every panel for dents, dings, stamping flaws etc (there were a few minor scratches at the rear of the back wheel wells down low, a couple places with debris in the paint and a minor flaw in the rear bumper cover plastic). I routinely check her car for that first 'door ding', which she has somehow managed to escape so far.

This is what caught my eye:

A little more looking and I noticed a second similar protrusion on the right rear quarter panel, but not enough to be a concern. The door however is very noticeable and concerning. Either it's done this to itself or the dealership pried on something trying to adjust the window. It's pushed out from the inside - it is not a pushed in dent. Anyone else have any similar marks on their passenger door?

On a related note, I had her talked into trading this thing in on a different vehicle until we checked the KBB trade value!!! Ouch.
 

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Hey,

I have the exact same mark. I thought someone hit me until i noticed the dent is pushed out. This wasn't a dealer caused issued since It's only been to the dealer for oil changes

I'm going to go by the dealer as see what they say.

I noticed it about 13,550 KM in.
 

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There's something inside the door that is pressing on the thin metal when the door is closed. I bet the dealership put a piece of phelt between that thing and the door panel to keep from scraping the window while they were working on it. So closing the door with that in there applied even more pressure and popped the metal prematurely, explaining why yours appeared at 3k and blksx's later at 13.5k. I will now stay vigilant to my door panels for this high spot. I am planning to get a strut tower brace within my next few upgrade transactions, I hope this may alleviate general frame flex that could also result in the same.

And because opinions are like trashcans, this isn't a Porsche, it's a cheap econo-box. We're just going to have to deal with early degeneration; think bic lighter not zippo.
 

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OP where did you find KBB trade in value?

All I found was this on the 2010 and it's quite a bit more than I paid.

Kelley Blue Book - Change Location

EDIT :

Nevermind found it here and it's what I paid :) http://i.kbb.com/UsedCar/2010/Kia/Forte/261579/VehiclePrice

I'll keep my eye out for the door dings, I was already nervous about the doors in general.

And the dealership thinks there is nothing wrong with the window popping out like that? Does it happen only when you close the door with the window itself?
 

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There's something inside the door that is pressing on the thin metal when the door is closed. I bet the dealership put a piece of phelt between that thing and the door panel to keep from scraping the window while they were working on it. So closing the door with that in there applied even more pressure and popped the metal prematurely, explaining why yours appeared at 3k and blksx's later at 13.5k. I will now stay vigilant to my door panels for this high spot. I am planning to get a strut tower brace within my next few upgrade transactions, I hope this may alleviate general frame flex that could also result in the same.

And because opinions are like trashcans, this isn't a Porsche, it's a cheap econo-box. We're just going to have to deal with early degeneration; think bic lighter not zippo.
I respectfully disagree with your theory. :p
I have the same exact crease in my passenger door. My door was never worked on by the dealer to cause the crease. I noticed the crease late last November before parking it for the winter. In the right light it is very obvious! I freaked out and thought that someone had got me! But that was not possible because I've never had my car near another car to have this happen- (never been to a parking lot).
I have washed the car several times after and looked for the crease...it's not there! I have not seen it at all this entire Spring or Summer.
Just two weeks ago I noticed it again, it made my heart sink at first sight because again I thought someone had got me! But again that is still not possible because I don't take the car to any parking lots.
My theory is the metal is expanding and contracting with the temperature change. (Just my opinion). I called the dealer and told them about it. They said to bring it in and they would have their body shop take a look.
Of course the crease was not as visible in the light there as it was earlier but they did notice it. They agree that it is not a dent caused by impact and said they would cover it as a warrantied body repair. It is not so bad right now that I want them to repair it. But they said as soon as it becomes to much for me to deal with they would definitely make the repair.
I haven't noticed any creases on the other body panels but now that I know this is a common issue I will be on the look out. I will also have my dealer take a look at your video TurboIroc- Thanks for posting it;)!
Again AlterEgo...no disrespect intended by shooting down your theory...It's just not the cause in this case.:cool:
 

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Gee that crease in the door is a worry I will be checking mine more often. As far as the door goes I had the same problem with my passenger door, one dealer tried to fix it but just managed to scratch my door trim. So I went to another dealer and luckily there was an old mechanic there, he suggested adjusting the striker plate on the door frame. That fixed the problem the door shuts better plus the glass now never hits the metal surrounds.
I found with my car prior to the fix that the door would hit when the car was cold, or parked on uneven ground or when I lifted the door a little when closing it. I might get my drivers side door adjusted because occasionally that hits
 

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Those issues (crease on side door & window hitting side trim) are very concerning. We should try to get more feedback from other Forte owners and see if we can see any kind of pattern as to where the cars were manufactured. I don't have the Forte yet; I'm waiting for the 2011's. But this really concerns me.
 

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Discussion Starter · #8 ·
Yeah I am thinking about adjusting the striker plate myself. Would also like to look inside the door and see if there is a brace in that area that could cause the ding, perhaps from the glass striking the trim. Sounds like a nice Sunday night project - tear apart the wife's new car without telling her ;)

She'll forgive me when she see's I've fixed the glass strike problem.
 

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Yeah I am thinking about adjusting the striker plate myself. Would also like to look inside the door and see if there is a brace in that area that could cause the ding, perhaps from the glass striking the trim. Sounds like a nice Sunday night project - tear apart the wife's new car without telling her ;)

She'll forgive me when she see's I've fixed the glass strike problem.
Adjusting the striker plate certainly worked on my Koup but you would need a impact driver to looen the screws.
The crease thing is baffling, there's a brace in the door half way up but not as high as that crease. I wouldn't be suprised if the mechanic at the dealership tried adjusting the window mechanism from inside the door and leant up against the brace too hard causing the dent.
I know with my car they broke a few plastic trim bits trying to get door panel off. Hence I went to another dealer for warranty work, some mechanics are just too rough when fixing other peoples cars it erks me.:(
 

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Discussion Starter · #10 ·
I removed the door striker and there doesn't seem to be any adjustment available. The bolts are bevel head and the striker plate has a matching bevel that is round. The plate centers on the bolt heads. The only adjustment would be if the nut retainer could move, but it appears to be spot welded in place. I put the bolts in without the striker plate and beat on them with a 2 x 4 and got no movement up or down. There is no adjustment on the door latch itself either. Decided to give up for now on trying to get any adjustment.

Started to remove the door panel but couldn't get it popped loose after removing the three screws I could find. Frustrated enough right now so I called it quits.

Also while taking pics of the striker I took pics of the scratches left by the local Kia dealer. I thought they were pretty much gone but I guess they were worse than I thought!








It looks like there could be some adjustment here but not luck tonight.
 

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I have the exact same crease in my door too. At first i thought someone had hit me with their car door but guess not:s. I also have a weird rattle coming from my windshield/dash/passenger door area(s)
 

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I feel your pain on the dealer thing.. I had my dash applique and console replaced and the end result was less than pleasing. I had screwdriver pry marks on my dash, numerous gouged interior panels, a cracked shifter bezel, vents not clipped in right, and a sticky #1 radio button.

Fortunately after the 3rd trip, all was fixed (with the exception of the radio button). I don't blame you for being nervous about taking your vehicle back there.
 

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I have that crease on my car I noticed about 5,000 miles in to having the car, it is on the drivers side door and the other door never seems to show signs of a crease.
IMO its the heat because when its cold out I can never see any crease.
Its kind of a GRRRRR thing but with my dealer I dare not even bring it up.. they'll just call me crazy or say "I don't see anything"

I get the run around alot with my dealer.
 

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Hey guys. The window hitting the trim and sticking out was a problem on the first Kia I had (as well as many other issues) so I gave it back and told the Kia dealer to piss off. (other major issues as well like curbed rims, dents in all corner panels, they were dents this time).

The window hitting the trim started happening on my new Kia. I never let it make it the point of getting stuck outside the molding (like this one and my last one). The dealer has heard of this issue and it is a clip that moves out of place. They did fix it and so far so good. My guess is that due to the rigid suspension in the car, this is one thing we may need to get adjusted every so often.
 

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I removed the door striker and there doesn't seem to be any adjustment available. The bolts are bevel head and the striker plate has a matching bevel that is round. The plate centers on the bolt heads. The only adjustment would be if the nut retainer could move, but it appears to be spot welded in place. I put the bolts in without the striker plate and beat on them with a 2 x 4 and got no movement up or down. There is no adjustment on the door latch itself either. Decided to give up for now on trying to get any adjustment.

Sorry about the info I provided it appears my Dealership were telling me porky's but they said that there's adjustment on the Koups striker plate but not the Sedan. Mine has been fine what-ever they did to adjust the glass it doesn't hit anymore.
As far as removing door panel, you mentioned 3 screws, there is 4 screws one is hiding under the grab handle you have to use a small screwdriver and carefully prize that cover off to get at the screw, preferably when car is warm
 

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I got to ask is anyone else having the tire presure sensor problem to
 

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Intermittent Tire Pressure light here too... Something interesting I found in the owners' manual that says that anything from Radio Stations to Emergency Vehicles can potentially cause the tire lights to come on due to radio wave interference... LOOK IT UP IN THE OWNERS MANUAL under the TPMS section...
 

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Discussion Starter · #19 ·
I'd be happy to disable the TPMS if I could find a way. The light has been on solid for two months. It doesn't seem to bother her much but I can't stand lights on that shouldn't be on. At the same time, you have to weigh the risk that the service dept won't properly re-balance the tire after replacing the defective sender or might scratch up the wheel. Then you could have a shaky car with no light on.

She's still relatively happy with the car and I'm the one who doesn't really like it any more. I'm just very concerned with the long term outlook overall. Is the paint going to stay looking good? Will the AC still work in five years? That sort of thing.
 

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I also have a crease on my koup but it's on the drivers side rear quarter just beyond the gas filler door. Strange indeed.
 
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