hey guys, we've had our EX for about 3 months now and totally love the car.
I have come across three issues which have sent me back to the dealership twice so far.. and one more time for the actual replacement.. here's my story.
1. the glue/connection on the steering wheel seems like its either coming apart or not put together properly, so i feel a "bump" along 1/3 of the top of the steering wheel. This may be a manufacturers defect, but since it's in warranty I asked the service center to replace the steering wheel, because i don't want the slit to open up any further or cause issues down the road
-- First visit to service center, technician said they can't find a code so they can't do anything and/or if they replace the wheel, the other one might have the same problem also...
-- i called and tried to speak to the warranty manager. The technician called and left a msg saying he is ordering a steering wheel
2. My satellite Radio has been saying "Loading Sirius" for a month and I have not been able to use the radio at all.
-- First visit to service center, they didn't do anything except Technician said my subscription ran out...i pointed out the TSB about the radio needing an updated firmware, and after about 10 calls, and providing them with my current sirius subscription, they agreed to replace the radio
-- no eta when it will be replaced, so my trial might run out
3. The front passenger door has an issue when being unlocked first time int he mornings. After double clicking, all doors unlock, except the front passenger.
-- first visit to service center, they told my wife how to unlock the car door.. i've owned cars for 15+ years and all had poor door locks, so i actually do know how to lock and unlock doors
-- tech said they can't find a code for the problem
-- before the second visit, i took a video of the issue and sent it to the tech. For those of you who are interested, i posted it on youtube here:
-- in the video, the door opened on the third attempt, but normally it would not open until i lock the doors and then unlock them all at once
-- after the 2nd trip to the service center, they still "did not find a code" and so they said they can't do anything about it..
so, i think for 1 and 2 i'm covered, but #3 is an actual problem that can be reproduced which i have proof of, but they refuse to fix it.. so any suggestions?