[AnitaTee]

It is a Kia remote that they installed for me only about 11 months before the security update came out. They are 2.5 miles away and the next closest is 35 miles away. I could do that, but it would have to be on a Saturday if they have service. hours on a Saturday, I will have to check into that if all else fails. I will call again tomorrow morning and talk to the manager this time, I will give him one chance to hopefully actually listen to my story. That's more than the lady was willing to do this morning. I will explain that this fix is to reprogram the remote start. She was adamant that until Kia of America authorized a update specifically for my Rio by it's vin#, they would make no attempts to rectify this problem. I was thinking about her words today. This is all about them getting paid. If Kia doesn't specifically authorize it (just like recalls) the dealer won't get paid for their time. That's why she said it had to come through Kia of America with my vin#. They get paid a specific amount then to do each vehicle. (just like recalls and warranty work) Anyway, I appreciate all the information and will update after my next conversation.

Is there any update with your vehicle issue? I know you were having a difficult time with the service dept in regard to them listening to what you had to say. Was there any resolve?

 

[jrrsrc]

I posted what happened, but apparently it never went through. I will walk through the whole ordeal again. Right after I verify it's not here somewhere

 

[jrrsrc]

I can't find it so let's try this again. So several weeks passed and because of family stuff and being super busy at work I didn't have time to deal with the issue. Plus as the weather has been warmer I have not needed the auto start, so you know "out of sight, out of mind". Well one day I'm looking at my mail and get a letter from KIA and thinking this is the remote start fix I open it to be somewhat disappointed as it is only telling me the parts are now available to fix the recall for the Hydraulic Electronic Control Unit that short circuit and cause fires. Ok great, I call and make an appointment for that and decide I'm going in guns blazing and getting both things fixed that day. I got all the great info in hand from AnitaTee and start with the service advisor, not the condescending lady I dealt with last time but a man who was so full of himself he wasn't even listening to me. It was going nowhere fast and I demanded the service manager. Who as luck would have it walked in not 30 seconds later. I started over with my printed transcripts from here and the highlighted name and phone number. I explained just as you had that they broke my functioning auto start the last time they worked on it and wanted it fixed now because the fix is available and here was the proof. All he had to do was make a phone call to another service manager at another dealership. He looked at me and said "Sir we did not break your auto start, we did an update to the security software provided to us by KIA and unfortunately your vehicle was one of a few which suffered a side effect from that update." He went on to tell me that "he didn't care what someone on the internet said, there was no update available for my specific car and until one was sent to him from KIA nothing was going to be looked at regarding that issue." He then told me that "he would be happy to do the recall that I was scheduled for." He reached for my keys on the desk, but I grabbed them first and held up the paper. I said so you won't even make a phone call about this? He said "Sir, how many times do we have to..." That's when I held up my hand and said you are never touching my vehicle again. I got back in my car and left. I went to work then just steamed over the whole thing and thought about calling another dealership several towns over. But instead decided it was time to part ways with KIA. I started researching other vehicles and decided I wanted a GMC Terrain. I found a nice one and ended up trading in my KIA on it. I told the salesman at the GMC dealership it needed the HECU recall done still and the story on the auto start and showed him the issue and what the dealer had told me. (Just the part about how they would fix it as soon as the update was available from KIA.) No sense telling him that would probably be on the first of never as far as I was concerned. Oh well it's someone else's problem now. Thank you to AnitaTee and everybody on this forum for the advice and concern. I wish you all well with your fixes and hope you have better luck than I did.

 

[Jaybird Skedattle]

Good for you problem is gone Kia should have done the right thing long ago and installed programmable keys ignition and switches like a normal car has and there customers would stay with them. Many have left because of this problem

 

[AnitaTee]

There are times in life jrrsrc when you just have to realize that you would not get anywhere with someone who is as thick headed as your service manager was and this is clearly one of those times where you finally walk away. The issue was no longer worth your sanity and time and no one can say that you didn't try your hardest to get this resolved. I'm sad that you had to come to the decision of getting rid of the car but it was for the best in the end. I wish you all the luck with your new vehicle and hope you enjoy it for many years to come.

 

[privada]

I have a 2023 Seltos S front wheel drive 2.0 non turbo engine. My lane keeping assistant and Lane following selections seem to still allow the car to wander onto the white line or dotted line. I feel as though it could be more effectively centered in the lane I don't know where to turn, because the Kia dealerships seem to be so incompetent or unwilling to help a customer.
Additionally, my girlfriend took her 2021 Kia Soul in for service at 20,000 miles and that kia dealer ripped her off, they did an oil and filter change, but then proceeded to do an engine injector flush, a transmission flush and a brake fluid flush totaling $750.00 and lied to her about the condition of her tires.
This is all a shame because Kia seems to make a pretty good product. But when you get to the dealer level their only incentive is to make money, and not necessarily fix the car under warranty.
I will not be buying another Kia Hyundai or Genesis product from them, Apparently the factory has no control over its dealers.
And I will tell everybody I know or meet, what a crap outfit they are.

 

[jrrsrc]

I have a 2023 Seltos S front wheel drive 2.0 non turbo engine. My lane keeping assistant and Lane following selections seem to still allow the car to wander onto the white line or dotted line. I feel as though it could be more effectively centered in the lane I don't know where to turn, because the Kia dealerships seem to be so incompetent or unwilling to help a customer.
Additionally, my girlfriend took her 2021 Kia Soul in for service at 20,000 miles and that kia dealer ripped her off, they did an oil and filter change, but then proceeded to do an engine injector flush, a transmission flush and a brake fluid flush totaling $750.00 and lied to her about the condition of her tires.
This is all a shame because Kia seems to make a pretty good product. But when you get to the dealer level their only incentive is to make money, and not necessarily fix the car under warranty.
I will not be buying another Kia Hyundai or Genesis product from them, Apparently the factory has no control over its dealers.
And I will tell everybody I know or meet, what a crap outfit they are.

Testify my brother! And so will I trust me.

 

[mobileterminaluser]

I have a 2023 Seltos S front wheel drive 2.0 non turbo engine. My lane keeping assistant and Lane following selections seem to still allow the car to wander onto the white line or dotted line. I feel as though it could be more effectively centered in the lane I don't know where to turn, because the Kia dealerships seem to be so incompetent or unwilling to help a customer.
Additionally, my girlfriend took her 2021 Kia Soul in for service at 20,000 miles and that kia dealer ripped her off, they did an oil and filter change, but then proceeded to do an engine injector flush, a transmission flush and a brake fluid flush totaling $750.00 and lied to her about the condition of her tires.
This is all a shame because Kia seems to make a pretty good product. But when you get to the dealer level their only incentive is to make money, and not necessarily fix the car under warranty.
I will not be buying another Kia Hyundai or Genesis product from them, Apparently the factory has no control over its dealers.
And I will tell everybody I know or meet, what a crap outfit they are.

That's why they're called stealerships

 

[Eytanaya]

I haven't had that exact problem with my Kia, but I've heard similar stories about the recall update messing things up. Seriously, calling Kia corporate is the right move.