Brake line recall

That is unbelievable and great that they rented a car for you all. We are coming up on three months with nothing. We recently had our case escalated within Kia Consumer Affairs, and they promptly told us that the part would be reimbursed, but the labor would not. So we are having our car towed to a smaller shop that can do the repairs. We can't wait any longer unfortunately.

Here's our timeline.
December 15th ish - bring the car to dealership for recall, they say there is no problem and send us on our way.

January 5th - brake pedal to the floor. Luckily no accidents or injuries. Bring the car back to the dealership, they say it's a separate issue and we'd have to pay out of pocket. No loaner, no rental. Have to carpool opposite directions from home with my spouse adding an extra 2 hours to their day and 1.5 to mine (for three months now)

January 15th ish - start calling Kia Consumer Affairs for updates - they say that because of the recall and one month later the brakes fail, that we'd be able to get a good will replacement for the parts.

Started calling dealership and Kia once or twice a week for updates. Same thing every time, parts are backordered, no status.

February 24th ish - assigned a new case manager at KCA. Was told parts are DISCONTINUED. Can we use aftermarket? No. Can we order OEM from a third party? No. What to do? Sorry, you'll have to wait. OK, can we have a loaner? No - but you can pay out of pocket for a rental and maybe we will reimburse you - no thanks. We will reach out to the district parts manager (who apparently approves or denies the good will repair, and loaners/rentals). If no response from two emails, then we can escalate.

Weeks after previous call - several calls with no call back from our case manager.

March 2nd - order status expedited, new tracking number.

Several calls to KCA with no call back. Started calling the GM at the dealership.

March 13th - we will escalate your case, no response from district parts manager.

March 14th - we didn't actually escalate your case, we will do that now. Wait 7-10 business days for a call.

March 27th - call from escalation team. We did not approve your good will repair, everything will be out of pocket. We cannot provide alternate transportation. Oh, and instead of your part being ordered when the car was received at the dealership in early January, your part was ordered on February 24th, meaning instead of being 3 months into the order queue for the backordered parts, we are only one month in.

March 28th - we re-reviewed your case and we can pay for the part, but not the labor.

So we are going to have the car towed and repaired. Next week we need 2 vehicles. Seeing some people wait so long is infuriating knowing the same would probably happen to us, and after all of this, the entire expense won't be covered by Kia. Wondering if I should lawyer up at this point. At the very least I'll be in touch with the state AG, consumer protection board, the NHTSA...

Good luck to everyone else dealing with this.