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did you do the re-activation procedure?

"Confirm the information below and then click the “Send Activation Request” button. Clicking on the ‘Send Activation Request’ button will initiate an immediate activation signal. Make sure to have the following items ready: Radio installed, turned on, tuned into channel 184 and your radio set up so that it has a clear view of the sky. This action will either activate your radio if you missed the initial activation signal or update your channel lineup."
 
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