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First off WOW....I have had my SX Koup for about 3 weeks now and never knew you could push the button up for vent so I just ran out to try it.

I also tried to duplicate the issue and followed what Antny said about pushing the button up while back at the same time. The motor does activate (you can hear it and see a slight movement) but it never opens. This could be your issue.
 
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