[tampajoey]

wow- just had online conversation with a dealer 100 miles away
he has the very exact car i want.
told him i have fin. thru credit union- he says- you can only put 5,000 on a credit card.
told him i just wanted to know how big of a hassle to buy that car long distance and possiblity of shipping it.
he kept pressing for us to have a phone conversation
he replys- well- we have talked 15mins already- whats some phone time?
arggg- i work in a call center- last thing i want to do is talk on a phone again today just to answer a question.
all he had to do was answer the question- and he had a sell.

joey

 

[tampajoey]

this episode w/that dealer- proves to me- that KIA could jump ahead even further in sales if they got their dealers trained up on net skills.
if the salesman had just quit his "talk w/me on the phone" bit- answered the questions, if his manager hadnt responded to me as Mr.Black. (even after having provided my name and email,which is my name-the only time black came up was black ext/black int...)
seriously... if he couldnt answer questions straight up thru an online discussion- why would i drive 100 miles one way to meet him face to face just to see that he is still clueless?

on the other hand- the closest KIA dealer to me- his salesman maintained an ongoing conversation with me over a week or two- he kept pushing what was on his lot....
(he sorta hinted around that he could find what i wanted- but made it out like it was going to cost me)
i was going to his lot to buy my 7th favorite choice (which was on his lot)
when i sat down at computer one last time before going to him......
when i found my dream car.

next day- that guy sent me an email saying that he missed me coming by. i explained to him what had happened....he congratulated me for getting what i wanted, was sorry he wasnt the one able to sell it to me. classy.

i really think KIA needs to work on their entire franchise and get all their people (and their web guys) up to speed on the fact that more and more people are actually buying their car online before they even hit the dealership. gone are the days when people say- oh i am going to buy a car- then saunter down to the dealership and let the sales guy sell them something.

nowadays- a huge number of buyers are better armed with info on the car they want than what the sales guy knows about the car....(my 'salesman' kept telling me that when the ECO light comes on- that i am saving gas- in my 6spd SX american.....)

i esp loved the part when my salesman told me the big open space at the back of the engine up under the windshield .......was where they turbo can be placed......then later- when discussing the warranty- i asked ..........so- i can go ahead and put a turbo there? ........his face got alsorts of discombobulated........hahahahhaha

i sure love my lil SXy....