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here is how my bluetooth works in a 2010 koup
step 1. push the talk button on the steering wheel
car: please say command
me: dial (sometimes, dial by name/number, but doesnt always work)
car: please say, by name or by number
me: by name
car:name please
me: anna
me: :confused: anna
me: profanities

etc etc etc
It seems like your contact list isn't downloading to your head unit, I know I had to grant the unit permission to get my contacts (the droid itself gave me a prompt). If i didn't give it permission, it did just what you said.
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