Not sure if you've already gotten it replaced, but if you haven't replaced it yet - and for anyone else who has to contemplate replacing a piece of glass on their vehicle - I'll give you some advice since I've worked in the automotive glass industry for the last 14 years.
First, don't go to Safelite. While the technicians they employ might do a good job on the actual install, the glass they use is considered aftermarket by the industry as they make it themselves. If you want to know a little more about glass quality, here are the types of glass you will find in the market today:
1. OEM - Original Equipment Manufacturer - Basically means glass straight from a dealer. Will be Logo'd with their branding. Not made by the vehicle's manufacturer (car companies don't make their own glass) but by glass manufacturers who are awarded contracts by car companies. The glass manufacturers take their glass and brand it with the vehicle manufacturer's Logo.
2. OEE - Original Equipment Equivalent - Basically the same thing as OEM glass but without the vehicle manufacturer's Logo branded on the glass. Glass manufacturers sell glass to auto glass companies, but because of their contract with dealers aren't allowed to sell auto glass companies Logo'd glass. So they will sell them glass that is the exact same thing, but without the Logo.
3. Aftermarket - Aftermarket glass is basically a "copy" of an OEE glass. A competing glass manufacturer (who doesn't make OEM glass - Safelite being a main example) will take the OEE glass and copy it in a manufacturing process, which makes the glass more liable to flaws, distortions, and defects.
So those are the types of glass you will encounter. Obviously you don't want to use Aftermarket as you'll have far more issues with that. OEM & OEE glass are basically the same thing just branded differently. Also as to the advice given above that you should go to someone recommended by your insurance company - in most instances you should stay clear of anyone your insurance company says is a "recommended provider".
Usually what those companies are doing is giving your insurance company a discounted rate to refer them more work. Shops that are discounting what an insurer pays them are liable to be using cheaper glass and installation methods. Another big thing you should know about "preferred shops" is that the majority of the time your insurance company will refer you to Safelite. The reason why they do this is because your insurance company does not actually handle their own glass claims, they are handled by 3rd party networks. One of the biggest 3rd party auto glass claim networks is run by none other than Safelite. So when you call your insurance company to file a claim, you are in fact talking to a Safelite Representative who will refer you back to their own auto glass replacement shop using their own aftermarket quality glass. Now you see how ingrained Safelite is in the Auto Glass Replacement Industry.
Now for some advice what you should look for in finding a reputable shop:
1. Don't go to Safelite (As stated above)
2. Don't go to a mom and pop store with no national backing behind them. If you encounter issues you don't have any recourse but to deal with them
3. Find someone who uses OEE glass. If you are not partial to having a Logo'd piece of glass, ask the company if they are using OEE glass - and ask for either PPG or Pilkington manufactured glass as they are the 2 largest companies who make OEM & OEE glass.
4. If you do want Logo'd glass your insurance company will have to approve it as the cost differential is huge between OEM & OEE (even though it's basically the same thing). If the year of your vehicle is within the current model year or 1 previous (for instance 2009 & 2010 currently) they will almost always pay for it. If it's older than that it's your insurance company's call if they will pay for it. Most times if you push them hard they will pay for it since legally they are obligated to replace vehicle parts with like quality.
5. Do research on companies. Find if they have any reviews online. Check if they are listed on the Better Business Bureau or a like organization, and if they are check their rating. Call the company and ask about their glass and their installation methods. Check the safe drive away time on the sealant they use (basically the time after the glass is set in the new sealant before it is safe to drive) and make sure they have documentation to back up what they say. Most shops use sealant with long drive away times as it's far cheaper - the shortest on the market today is 30 Minutes though hardly anyone uses that.
6. Ask the shop if they are a registered member of AGRSS (Automotive Glass Replacement Safety Standards). Shops that are at least have a modicum of care for your safety.
Make sure you do your research before replacing. Your Windshield is a vital part of the structure of your vehicle and is the biggest factor in safety during a roll over. If you are looking for any further information feel free to PM me or check the following links:
AGRSS® Auto Glass Replacement Safety Standards Council
http://www.noshortcutstosafety.com/?lang=us
20/20 Airs Segment On Auto Glass Safety
